For Inbound247, prioritizing security — whether it's safeguarding our clients' data or that of our team members — is at the core of our operations.
Our approach to each client involves customized security measures with specific technical and organizational controls tailored for every project. Below is a description of the data protection steps taken by our Corporate Security and Technology Departments.
Administrative/Management Controls
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Classification Process
At Inbound247, we systematically organize our data into relevant categories to enhance itsprotection and efficiency of use. This organization aids in easier data retrieval and is crucial for risk management, compliance, and data security. Our data classification procedure is detailed in high-level documents.
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Need to Know Basis Principle
Access to information within our organization is strictly limited to what is necessary for staff to perform their job functions, regardless of their security clearance level. Any requests foradditional authority or access must be approved by Corporate Security.
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Business Continuity and Disaster Recovery Plan
Our Business Continuity and Disaster Recovery procedures are designed to mitigate the impact of outages and disruptions on business operations, allowing our company to recover swiftly after incidents. These procedures reduce the risk of data loss and reputational damage, enhancing operational resilience. This plan is documented and is only enacted in the event of serious incidents
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Risk Assessment Process
Conducted annually in accordance with ISO/IEC 27001:2013 standards, our risk assessmentprocess enables our Corporate Security and Technology Departments to identify potential events that could adversely affect our organization. This ensures that the operations of every department are secure and protected against data breaches. additional authority or access must be approved by Corporate Security.
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Incident Response Plan
Our Incident Response Team is tasked with addressing each incident promptly andsystematically, while also keeping track of previously occurred incidents. Incidents are detected through our IPS/IDS and DLP systems, or directly by management. Each incident is documented through its lifecycle, from identification to resolution and preventive measures.
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Staff Verification and Onboarding Process
During the onboarding process, we conduct thorough reviews of each candidate's history to confirm their professional background and suitability for the role. This includes background checks to identify any legal issues or criminal records, ensuring the security of our high-security projects
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Security Awareness and Training Process
Inbound247 employees receive comprehensive security awareness training, including updates on organizational policies and procedures relevant to their job functions. Our program encompasses training in various formats, phishing simulations, and regular awareness communications, with each team member having a personal risk score for monitoring.
Data Encryption in Transit and at Rest
We employ encryption both for data at rest and in transit, likening it to storing data in a vault or transporting it in an armored vehicle. Encryption is utilized during remote and office work, and specifically for office work when our QCRM system is in use.
Data Loss Prevention (DLP)
The DLP solution at Inbound247 safeguards corporate data from unauthorized leaks, controlling endpoint device activity and monitoring for sensitive content.
Multi-Factor Authentication (MFA)
MFA is a key component of our security strategy, enhancing protection and compliance by moving beyond traditional password use, thus also improving user experience.
Intrusion Prevention and Detection System
Our robust IDS/IPS system is designed to detect and prevent unauthorized access to our corporate systems, equipped with advanced threat hunting capabilities.
Role Based Access Control (RBAC) + MDM
RBAC ensures employees access only the information necessary for their roles, while our MDM system manages all work-related mobile devices, enhancing security.
Physical Controls
Our use of Closed-Circuit Television (CCTV) and secure access controls across our premises forms part of our comprehensive strategy to deter potential intruders and monitor for incidents.
Compliance Controls
Through internal and external audits, including PCI DSS and ISO/IEC 27001:2013 certifications, we maintain rigorous compliance with industry standards and best practices. Inbound247 is proud to partner with renowned clients, ensuring the highest level of service and security in customer support outsourcing.
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